Last updated: April 2025
At HealthySupplements.uk, we are dedicated to ensuring that your shopping experience is as smooth and convenient as possible. Below are the details of our shipping and returns policy.
1. Shipping Policy
We offer fast and reliable shipping across the UK, and we want to make sure that your order arrives as quickly as possible.
Shipping Rates
Standard Shipping (3-5 business days): £3.99
Express Shipping (1-2 business days): £7.99
Free Standard Shipping: Enjoy FREE standard shipping on all orders over £50.
Order Processing Time
Orders are processed within 1-2 business days of receipt.
Orders placed after 4 PM or on weekends will be processed the next business day.
Where We Ship
We currently ship within the United Kingdom.
We are considering international shipping in the future, so please stay tuned for updates.
Tracking Your Order
After your order has shipped, we will send you an email with a tracking number so you can easily follow your order’s journey until it arrives at your door.
Lost or Damaged Items
If your item is lost or damaged during transit, please contact us immediately at support@healthysupplements.uk. We’ll help resolve the issue as quickly as possible.
2. Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. If you need to return or exchange an item, we’ve made the process easy.
Return Eligibility
Returns are accepted within 30 days from the date of delivery.
Products must be unused, in original packaging, and in a resalable condition.
Health and safety regulations prevent the return of opened or used supplements unless the product is defective.
How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Email us at support@healthysupplements.uk with your order number and reason for return.
Return Instructions: We will send you instructions on how to return your item.
Return Shipping: You are responsible for the return shipping cost, unless the product is damaged or defective.
Refund or Exchange: Once we receive the returned item, we will process a refund or exchange. Refunds will be issued to the original payment method.
Exchanges
If you want to exchange an item, please contact us within 30 days of receiving your order.
Exchanges are subject to product availability.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we will arrange a replacement or refund at no additional cost to you.
Non-Refundable Items
For hygiene and safety reasons, we cannot accept returns of gift cards, clearance items, or opened supplements, unless they are defective.
3. How to Contact Us
If you have any questions about our shipping or return policies, don’t hesitate to reach out to our friendly customer support team:
📧 Email: support@healthysupplements.uk